FREE LOCAL DELIVERY FOR ORDERS $50 & ABOVE
STRICTLY no delivery of items within the CBD (Central Business Districts) which require access via ERP gantries. Please provide ONLY residential address when checking out from your shopping cart.
Items will be sent out mainly via:
- SmartPac (For 5 items & below) OR
- Door Step Delivery (For 6 items & below)
Customers will be notified on the mode of delivery and estimated delivery lead time via email.
For SmartPac by SingPost:
Nutri-Petz, upon receipt of orders and payments, will arrange to put the items in SmartPac bags with tracking numbers. We will then proceed to email the tracking numbers to our customers once the bags are sent to SingPost.
Postman will deliver SmartPac items to customers' doorstep. If unsuccessful, postman will deliver to their letterboxes instead if items are not too bulky.
Customers will be able to track their SmartPac delivery with the tracking numbers emailed by Nutri-Petz on www.singpost.com or SingPost mobile app.
If you have any comments/suggestions/feedback, please feel free to email us @ firstname.lastname@example.org or what's app us @ 9852 0628.
For Door Step Delivery:
We offer a One-Time Free Delivery per order to your designated residential address. If delivery is unsuccessful, delivery charges will be imposed for 2nd and/or subsequent deliveries. Designated address must be specific, for example, Blk 123 Tampines St 45 #19-22 Singapore 520123. Please note that we do not deliver to the following locations:
- Areas which require access via ERP gantries
- Changi Airport
- Jurong Island
- Any Army Camps
Locations such as MRT stations, under void decks, hawker centers etc. will not be accepted.
Our Delivery Schedule:
Mondays - Fridays (except Weekends & PH)
Deliver between 1-5 pm OR 7-10 pm
(Our Priority is to deliver the items in good order & condition in the good hands of our customers)
Kindly ensure someone is there to receive the items as we do not leave any items outside the designated address to avoid disputes. And we provide ONLY 1 FREE DELIVERY PER ORDER. Subsequent delivery arrangements will be chargeable @ $10.00/trip.
All deliveries for the orders will be arranged only after receipt of payments by customers. For Direct Bank Transfer, customers are strongly advised to email the details (Order No. & Bank Transaction No.) of transfer to: email@example.com within 24 hours upon ordering. Please quote your name(s) if you are using Internet Banking for easy reference.
For international shipping, we DO NOT absorb the shipping charges. Please email to firstname.lastname@example.org or facebook messenger: Nutri-Petz or what's app +65 98520628 for further details and discussions.
* The Management of Nutri-Petz reserves the right to alter, change, amend, edit or add any clauses to this SOP as and when they deem fit and appropriate.